TRIPEZ RENTALS – Privacy Policy

Last Updated: [8th December 2025]

TRIPEZ Limited (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly and securely.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the New Zealand Privacy Act 2020 and other relevant legislation.

This policy applies to TRIPEZ Limited and our subsidiaries including TRIPEZ Rentals, TRIPEZ Coachlines and TRIPEZ Tours (collectively referred to as "TRIPEZ" or "TRIPEZ RENTALS").

By using our services, website, or contacting us, you agree to the terms outlined in this Privacy Policy.

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1. Contact Details

For questions, information requests, or privacy-related matters:

TRIPEZ Limited

📞 0800 TRIPEZ (0800 874 739)📩 admin@tripez.co.nz

Privacy Officer:

Febin Jose Kurian Thekkan📩 febin@tripez.co.nz📞 0800 TRIPEZ

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2. Information We Collect

We may collect personal information when you:

• Make a booking or hire a vehicle

• Request a quote or contact our customer support• Sign contracts or agreements• Use our website or social media platforms• Participate in promotions, feedback or surveys• Provide identification for insurance/verification purposes• Submit payment or billing information

Examples of personal information we may collect:

✔ Full name, date of birth, postal address

✔ Email address, contact number✔ Driver’s licence or passport details✔ Payment information & billing records✔ Booking history, rental agreements, vehicle usage information✔ CCTV recordings (visual & audio)✔ Communication records, complaints & support interactions

We may also collect information from authorised third parties, publicly accessible sources or insurance partners if consent has been granted.

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3. How We Use Personal Information

We only use your information for legitimate business purposes including:

• To verify identity & eligibility to rent vehicles

• To provide hire services, bookings & fleet management• To communicate regarding bookings, updates or enquiries• To process payments, bond deductions & invoices• To conduct driver & credit checks (if applicable)• To improve services, safety and customer experience• To comply with legal obligations, insurance & law enforcement requirements• To send marketing or promotional updates (only with your consent)• To protect our legal rights & manage disputes

You may opt-out of promotional communication at any time.

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4. CCTV Surveillance Notice

We operate CCTV cameras with audio and video recording in our vehicles, depots and facilities for:

• Safety and security

• Crime prevention & incident investigations• Monitoring fleet activity and compliance• Service quality improvement

Footage may be accessed only by authorised staff and shared if required by law, insurance investigation, police requests, contract partners, schools or aged-care facilities where incidents involve their members.

Footage is retained securely and deleted when no longer required.

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5. Cookies & Website Tracking

Our website may use cookies to:

• Enhance website functionality & user experience

• Remember device preferences• Analyse website traffic for improvement

Cookies DO NOT collect personal data without your consent. You may disable cookies in your browser settings, though some features may not function fully.

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6. Sharing of Personal Information

We do not sell, rent, or trade personal information.

Information may only be shared with:

• Insurance companies & payment processors

• Vehicle maintenance or breakdown support partners• Regulatory authorities & law enforcement when lawfully required• IT & cloud service providers under confidentiality obligations• Schools, aged-care homes or contracting partners for incident investigation• Any third party directly involved in service delivery

All third-party access is strictly limited to the purpose of delivering the service.

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7. Data Storage, Security & Retention

• Information is stored securely in encrypted, access-controlled cloud systems.

• Physical documents (if any) are securely stored and disposed once no longer required.• Access is limited to authorised personnel with privacy training obligations.• Retention periods depend on legal, financial, insurance and operational requirements.• Information is permanently destroyed when no longer needed.

We take reasonable steps to prevent loss, unauthorised access, disclosure or misuse.

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8. Your Rights Under NZ Privacy Act 2020

You may request to:

• Access any personal information we hold about you

• Correct or update information• Request removal where legally permissible• Withdraw consent for marketing communications

Requests can be made anytime via admin@tripez.co.nz.

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9. Privacy Breach & Incident Response

• Any operational privacy breach will be reported to the Privacy Officer immediately.

• The Privacy Officer will assess and notify affected individuals and authorities where required.• Cyber security incidents will activate internal response protocols.• Reportable breaches will be notified to the Office of the Privacy Commissioner (OPC) in line with legal requirements.

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10. Updates to This Policy

We may amend this Privacy Policy occasionally to remain compliant with laws or operational changes.

The latest version will always be available on our website.

By continuing to use our services, you accept the updated terms.

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Thank you for trusting TRIPEZ RENTALS.